Matrix Fire & Security Ltd
Ashford House, Queen's Park,
Aylesbury, Buckinghamshire, HP21 7RS
📞 01296 614440
✉️ [email protected]

Privacy Policy

Matrix Fire & Security is committed to protecting and respecting your privacy. This policy explains how we collect, use and protect any personal information you provide when using our website or contacting us.

Information We Collect

We may collect and process the following information:

Name

Company name

Contact details (email address and phone number)

Enquiry details or messages submitted via our contact forms

Any other information you choose to provide when contacting us

How We Use Your Information

We use your information to:

- Respond to enquiries and requests

- Provide quotes and services you have requested

- Communicate with you regarding our services

- Improve our website and customer experience

- Meet legal and regulatory obligations

We will only use your information where there is a lawful basis to do so.

How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or loss. Your information is stored securely and only accessed by authorised personnel.

Sharing Your Information

We do not sell, trade or rent your personal information to third parties. Information may only be shared where required to deliver services, comply with legal obligations or protect our legal rights.

Your Data Rights

Under UK data protection law, you have the right to:

- Request access to the personal data we hold about you

- Request correction of inaccurate information

- Request deletion of your data where appropriate

- Object to or restrict processing of your data

To exercise any of these rights, please contact us at [email protected].

Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve functionality and provide information about how the website is used.

How We Use Cookies

Our website may use cookies to:

- Ensure the website functions correctly

- Analyse website traffic and performance

- Improve user experience

We do not use cookies to collect personally identifiable information.

Managing Cookies

You can choose to accept or decline cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites.

Changes to This Policy

Matrix Fire & Security may update this Privacy & Cookies Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this policy or how we handle your data, please contact us:

📍 Matrix Fire & Security Ltd
Ashford House, Queen's Park, Aylesbury, Buckinghamshire, HP21 7RS

📞 02080361600
✉️ [email protected]