Privacy and cookie policy
Last updated 19/10/2026
Matrix Fire & Security Ltd
Ashford House, Queen’s Park, Aylesbury, Buckinghamshire, HP21 7RS
Telephone: 01296 614440
Email: enquiry@matrixfas.co.uk
MATRIX Fire & Security is committed to protecting and respecting your privacy. This policy explains how we collect, use and protect personal information when you use this website or contact us. We are the data controller for the information described here.
Information we collect
- Your name, company name, email address and telephone number.
- The details of your enquiry or message, including anything you choose to tell us about your property or requirements.
- If you use our chat, the messages you send and the contact details you give.
- Technical information about your visit, such as pages viewed and device type, but only if you accept non-essential cookies.
How we use your information
- To respond to your enquiry and give you a quote or advice (our legitimate interest and, where you ask us to, to take steps before a contract).
- To provide and manage the services you have asked for (contract).
- To keep records and meet legal or insurance obligations (legal obligation).
- To measure how well our website and advertising work, only with your consent (consent).
Who we share it with
We do not sell your personal information. We use trusted providers to run our business and website, who may process your information on our behalf:
- GoHighLevel (LeadConnector): our enquiry forms, chat, customer records and follow-up messages.
- Vercel: website hosting.
- Google and Meta (Facebook and Instagram): advertising and measurement, only if you accept non-essential cookies.
Some of these providers are based outside the UK. Where that is the case they use recognised safeguards for international transfers. We may also share information where the law requires it.
How long we keep it
We keep enquiry details for as long as we need them to deal with your enquiry and to keep proper business records, and then delete or anonymise them. If you become a customer we keep records for as long as the contract and our legal and insurance obligations require.
How we protect it
We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or alteration, and only authorised staff can access it.
Your rights
Under UK data protection law you have the right to ask for a copy of your personal data, to have inaccurate data corrected, to have your data deleted where appropriate, to object to or restrict how we use it, and to withdraw consent at any time. To use any of these rights, contact us at enquiry@matrixfas.co.uk or on 01296 614440.
If you are unhappy with how we have handled your information you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Cookies
Cookies are small text files stored on your device when you visit a website. This website uses:
- Essential cookies and storage: remember your cookie choice and make the website and our enquiry forms work. These are always on.
- Advertising and measurement cookies (Google Ads and Meta Pixel): help us understand which of our adverts lead to enquiries. These are only set if you choose “Accept all”.
- Chat, forms and reviews: supplied by GoHighLevel. These may store information on your device so that your messages and enquiry can be handled.
You can change your choice at any time using “Cookie settings” in the footer of any page, or by clearing cookies in your browser settings. Blocking some cookies may affect parts of the site.
Links to other websites
Our website contains links to other websites. We are not responsible for their privacy practices or content.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page.